Session privacy & documentation
Document enough to help—without exposing more than necessary.
WiFi Therapist follows healthcare-inspired privacy practices across remote sessions, screenshots, notes, email, and customer documents.
What happens during a remote session
AI-assisted transcription
An AI transcription tool may be used to assist with accurate notes. The transcript is a working documentation aid, not an automatic final record. Notes are reviewed before customer documents are prepared.
No video recording
The remote session is not video recorded. Ordinary meeting video is used live only to communicate, screen share, or view the relevant setup.
Screenshots by permission
A screenshot may be useful for a router model, device placement, settings page, or error message. Permission is requested before the screenshot is taken.
Minimum necessary
Documentation should contain only what is reasonably needed to understand the setup, complete the service, explain recommendations, and follow up.
Session-opening time-out
“Before we begin, I’m going to do a quick verification so I know I’m documenting the correct property. Please confirm your name and the address of the home or property we’re discussing today.”
“I use an AI transcription tool to help prepare accurate notes. The session is not video recorded. I may ask permission to take a screenshot if it would help document equipment, settings, or an error message. Please keep passwords and other private information off screen.”
How customer documents are delivered
Ordinary email subjects and bodies are kept intentionally generic. Detailed consultation reviews, treatment plans, quotes, and service records should be delivered through secure, access-controlled links when available.
What customers should keep private
- Wi-Fi passwords and router-administrator passwords
- Internet-provider account credentials
- Payment-card information
- Private messages, photos, contacts, and unrelated open applications
- Full screenshots when a cropped image would document the issue
Healthcare-inspired—not a HIPAA claim
The operating principle is to treat customer information with the same caution used for sensitive healthcare documentation. WiFi Therapist does not represent ordinary home-technology data as legally protected health information and does not claim that every vendor or communication is HIPAA compliant.
Read the complete Privacy Policy for website and service information handling.