1
Be near the problem
Join from the affected room or have the important device nearby when convenient.
Consultation preparation
No technical homework required.
A few simple steps help us spend the appointment understanding and improving the experience—not collecting information that could have been prepared beforehand.
Three useful preparations
2
Know the impact
Think about which rooms, devices, or activities are most affected. You do not need to know the cause.
3
Protect private information
Close unrelated apps and notifications. Keep passwords and account details off screen.
Helpful—but optional
Have available
- The device that best demonstrates the problem
- Access to the router or provider app, if you already use it
- A mobile device for a room-to-room walkthrough
- Any recent changes that may have affected the setup
Do not send
- Wi-Fi or router-administrator passwords
- Provider login credentials
- Payment-card details
- An uncropped router label showing default passwords
- Long screenshots containing unrelated personal information
Documentation and privacy
WiFi Therapist uses healthcare-inspired privacy practices and limits documentation to what is reasonably necessary for service and follow-up.
- An AI transcription tool may be used to assist with accurate notes.
- The session is not video recorded.
- AI-generated notes are reviewed before use.
- Permission is requested before taking a screenshot.
- Screenshots are limited to relevant equipment, settings, or error messages.
- Detailed reviews and treatment plans are delivered through secure links when available.
The appointment begins with a quick time-out.
“Before we begin, I’m going to do a quick verification so I know I’m documenting the correct property. Please confirm your name and the address of the home or property we’re discussing today.”
The best place to start
You do not need a diagnosis. The opening question is simply:
“What are you experiencing that made you reach out today?”